I Gede Adi Surya Putra, S.Kom., Technical Support Engineer
Denpasar, 80117, Indonesia, 081917316364, gmail@gedeadi.my.id
Summary
Dedicated IT Support Specialist with over 5 years of experience in technical support and system maintenance. Proven expertise in troubleshooting hardware, software, and network issues, ensuring minimal downtime for users. Successfully trained clients to enhance satisfaction and confidence in products. Achieved efficient management of complex network operations and installation processes. Eager to leverage unique skills in a Technical Support Engineer role at Trilogy, contributing to outstanding user experiences and operational efficiency.
Work Experience
10/2020 – Present
IT Support Specialist, PT. Kapit Mas
Denpasar, Indonesia
  • Assisted end-users by troubleshooting and resolving hardware, software, and network-related issues.
  • Installed and configured new software and hardware per end-user specifications.
  • Maintained computer systems and networks through routine maintenance, updates, and repairs.
  • Monitored systems in operation and swiftly diagnosed and resolved errors.
  • Addressed network faults to promptly restore connectivity and avert unnecessary downtimes.
  • Delivered training sessions to new customers, enhancing their experience and improving customer satisfaction.
  • Engineered comprehensive end-to-end solutions for route-based IP network installations.
  • Diagnosed and resolved complex multi-vendor network service provider issues.
07/2017 – 08/2020
IT Support, PT Dapur Inspirasi Nusantara
Denpasar, Indonesia
  • Ensured server updates were consistently applied.
  • Executed troubleshooting and managed server shared folders efficiently.
  • Significantly contributed to daily backup procedures, ensuring compliance with the scheduled run.
  • Configured firewall settings and conducted troubleshooting on internet networks.
  • Collaborated in the installation and maintenance of CCTV systems.
Education
09/2015 – 08/2019
STMIK STIKOM INDONESIA
Bachelor of Science, Information Technology
Denpasar, Indonesia
  • 3.74 GPA
  • Awarded the Academic Achievement Enhancement Scholarship in 2018 and assisted in laboratory innovation and creativity development.
Skills
Docker
GitHub
Web Servers
Database Servers
DNS Servers
Proxy Servers
Mail Servers
Cloud Servers
HTTP Server
Monitoring and Management Servers
Network Security
Network Configuration
jQuery
VMware
AJAX
Visual Studio Code
Odoo
PHP
JavaScript
Linux
Git
Mikrotik
PfSense
Problem solving
Critical thinking
Customer satisfaction
Adaptability
Team collaboration
Languages
English
Indonesian